Talaxy – Help And FAQ’s

Please read the below guidance if the situation applies to yourself.

I Have Signed Up, But Cannot Login To Talaxy:

You may be on another schools Talaxy page. You cannot get to our Talaxy page via a Google search. To find our page, visit the MGS website (www.mgs.kent.sch.uk), then under quick links in the top right, select Talaxy.

Or go directly to mgs.talaxy.app

I Have Not Signed Up Or Received A Registration Email:

Please check all of your email accounts and the junk/spam folders for this email. We have sent the registration link to the email address you gave us (most likely when your child joined the school).

If you still cannot find the registration email:

Please contact the school via email (school@mgs.kent.sch.uk), giving as much information about yourself and your child as you can. Also state that you have not received the required registration email.

We will then be able to resend the required email.

I Cannot Open Reports Once Logged In:

Reports are found under the Documents section in Talaxy.

If you are on a mobile device, turn your device landscape, then click and hold the report entry. This should then open the report.

If you continue to have issues, please, try another mobile device, try a computer or use another network connection (eg mobile data, home WIFI). These are the things that have most chance of resolving the issue.

To Access Talaxy:

You may be on another schools Talaxy page. You cannot get to our Talaxy page via a Google search. To find our page, visit the MGS website (www.mgs.kent.sch.uk), then under quick links in the top right, select Talaxy.

Or go directly to mgs.talaxy.app