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Parentmail – Help And FAQ’s

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  • Parentmail – Help And FAQ’s

Our School to Home communications system

  • One way, School to Home. You cannot reply directly to messages received.
  • Letters and notices from school.
  • Snow Alerts and School Closures
  • Emergency Messages by Email & Text (SMS)
  • Pay for school trips and equipment online (Credit card/paypal etc)
  • Available either via a web page or a smartphone app.
  • password reset via online self service portal
  • Account created automatically when we add you to our school management system

Parents living in the SAME address will both be allocated an account. (providing we have Mobile and /or Email information that is correct and accurate)

Students DO NOT have logins for ParentMail

How do I change my email in ParentMail?

Simply log into your ParentMail account with the wrong email address, click on your name in the toolbar at the top of the page, then click Personal Details. Here you can change any of your contact details.

ParentMail – FAQ’s

which is an electronic means of keeping parents & carers up to date with events in school.is now our preferred method of sending information home.

 

Below are some of the more common questions we receive, however more help is available by searching the online PMX help portal here:- https://parentmail.co.uk/help/parenthelp/

Why am I not receiving messages from my school?

Please log in to your ParentMail account or open the PMX App. If you see messages here, then the issue is likely to be with your email provider. Within your personal email, please check your junk/spam folders and add info@parentmail.co.uk (PMX) or messages@parentmail.co.uk (PM2) to your contacts/address book in your email account.

If you do not see any messages when you log in to your ParentMail account/App, please contact the school directly. They can check that you are correctly linked to your child, that your child is set up in the correct groups for messaging and that they have the correct contact details in their system.

Stop items going into junk email folder (GMAIL) Manage my SPAM settings (BT Email)
Manage JUNK mail (iCloud) Stop emails going into Junk folder (Outlook.com)

Why am I only receiving messages for one of my children?

ParentMail allows schools to send messages ‘per family’; this means that you will only receive messages such as newsletters once, even if you have multiple children at the school. Only one child’s name will appear on the message. If you believe that you are not receiving messages specific to one child, please contact the school to check that you are properly linked to all of your children.

I’ve just registered, but I can’t see any messages?

Only messages sent seven or fewer days prior to you registering will be visible in your ParentMail account. If you require a copy of previous communications, please contact the school directly.

I can’t see an item that I need to pay for?

If you cannot see an item in the ‘Payments’ section of your account, please contact the school directly. Your child may not have been invited to pay for the item, or the school may have set a ‘purchase window’ that has expired. Only Parental accounts marked as primary contacts will see payment items for a student (Please contact us if you would like multiple accounts set as primary, but this may mean you receive duplicate messages)

I have children at different schools, do I need to register multiple accounts?

As long as each school holds the same email address for you, and is using the latest version of ParentMail (PMX), you can receive all communications in the same ParentMail account. Look out for an invitation to connect to any new schools, then simply log-in to approve the connection.

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